Introduction

Welcome to LadyDashAI, an AI companion chat service designed to provide personalized conversational experiences. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to transparency and protecting your privacy rights.

This policy applies to all users of our website and services, whether accessed through our web platform or mobile applications. By using LadyDashAI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it. This policy may change from time to time, and we will notify you of any material changes as described in the "Changes to This Policy" section below.

Information We Collect

We collect information about you in various ways when you use our service. The types of information we collect include account data, subscription and billing information, content you submit, and technical data about your device and usage patterns.

Account Information

When you create an account with LadyDashAI, we collect basic information necessary to provide our service. This includes your email address, which serves as your username and primary means of account identification. We may also collect a display name or profile information you choose to provide.

Subscription and Billing Information

For paid subscriptions, we work with trusted payment processors to handle billing transactions. We do not store your full credit card information on our servers. Payment processing is handled securely by our payment partners, and we receive only confirmation of successful transactions and basic billing details necessary for account management.

Content You Submit

Our service revolves around the conversations and content you create with our AI companions. We collect and store the messages, preferences, and personalization settings you provide. This includes chat history, profile customizations, and any other content you submit to enhance your experience. We strongly advise against submitting sensitive personal information such as government identification numbers, medical records, or financial account details in your conversations.

Device and Usage Information

To improve our service and ensure proper functionality, we automatically collect certain technical information about your device and usage patterns. This includes your IP address, device type, operating system, browser information, and usage analytics. This data helps us understand how our service is used and identify potential issues.

Information We Do Not Collect

We do not intentionally collect sensitive personal information such as government identification numbers, medical records, biometric data, or financial account details beyond what is necessary for billing. We do not collect information about your location beyond your IP address, and we do not access your device's camera, microphone, or other sensors without your explicit consent for specific features.

How We Use Information

We use the information we collect for several important purposes related to providing, maintaining, and improving our AI companion chat service. Our use of your information is guided by principles of necessity, transparency, and respect for your privacy.

Providing Our Service

The primary use of your information is to deliver our AI companion chat service. Your account information allows us to authenticate you and maintain your personalized experience. The content you submit, including chat history and preferences, enables our advanced AI algorithms and automated systems to provide relevant, personalized responses and maintain continuity across conversations.

Personalization and Improvement

We use your interaction data to improve our service and provide more personalized experiences. This includes analyzing usage patterns to enhance our AI algorithms, improve response quality, and develop new features. Your feedback and usage analytics help us understand what works well and where we can make improvements.

Safety and Security

Protecting our users and maintaining a safe environment is paramount. We use your information to prevent abuse, detect fraudulent activity, and enforce our terms of service. This includes monitoring for suspicious behavior, implementing rate limiting, and responding to security incidents.

Customer Support

When you contact our support team, we use your account information and relevant conversation history to assist you effectively. This allows us to understand your issue in context and provide accurate, helpful responses.

Legal Compliance and Analytics

We use your information to comply with legal obligations, such as responding to lawful requests from authorities. We also analyze aggregated, anonymized data to understand service usage trends and improve our overall platform performance.

How We Share Information

We take the protection of your information seriously and limit sharing to only what is necessary for providing our service and meeting legal requirements. We do not sell your personal information to third parties for marketing purposes.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform. These providers include hosting companies, payment processors, analytics services, and customer support tools. We share only the minimum information necessary for them to perform their services, and all providers are bound by strict confidentiality agreements.

Legal Obligations

In certain circumstances, we may be required to disclose your information in response to legal requests. This includes court orders, subpoenas, or government investigations. We carefully review all such requests and disclose only what is legally required, often challenging requests that we believe are overly broad or improper.

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new entity. We will notify you before any such transfer occurs and ensure that the new entity maintains the same privacy protections.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing. This might include sharing with other services you connect to our platform or participating in research studies with proper anonymization.

Cookies & Similar Technologies

We use cookies and similar technologies to enhance your experience, maintain your session, and improve our service. These technologies help us understand how you use our platform and enable certain features.

Types of Cookies We Use

Essential Cookies: These are necessary for the basic functioning of our service, including authentication, security, and maintaining your session. Without these cookies, our service cannot function properly.

Analytics Cookies: We use these to understand how users interact with our service, which pages are most visited, and where users might encounter issues. This information helps us improve our platform and user experience.

Preference Cookies: These remember your settings and preferences, such as language selection, theme choices, and other customization options you have configured.

Security Cookies: These help us detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

Managing Your Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may limit functionality on our site. For more detailed control, you can use browser extensions or privacy tools that manage cookie consent.

Please note that disabling certain cookies may affect your ability to use some features of our service or require you to re-enter information more frequently.

Data Security

The security of your information is our top priority. We implement comprehensive technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

Encryption

All data transmission between your device and our servers is protected using industry-standard TLS encryption. Data stored on our servers is encrypted at rest using strong encryption algorithms. This ensures that even if data is intercepted during transmission or accessed without authorization, it remains unreadable.

Access Controls

We implement strict access controls following the principle of least privilege. Only authorized personnel who need access to specific data for their job functions can view or modify information. All access is logged and monitored, and we regularly review access permissions to ensure they remain appropriate.

Security Monitoring

Our systems are continuously monitored for suspicious activity, potential security threats, and unusual access patterns. We use automated tools and manual reviews to detect and respond to security incidents promptly. Any potential security issues are investigated immediately, and appropriate measures are taken to mitigate risks.

Incident Response

Despite our best efforts, no security system is completely infallible. In the unlikely event of a security breach, we have established incident response procedures to contain the breach, assess the impact, notify affected users as required by law, and implement corrective measures. We maintain comprehensive backups to ensure data can be restored if needed.

Your Responsibility

While we take extensive measures to protect your data, you also play an important role in maintaining security. We recommend using strong, unique passwords, enabling two-factor authentication where available, and being cautious about sharing account credentials. Never share your password with others or use easily guessable passwords.

Data Retention

We retain your information only as long as necessary to provide our service, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary depending on the type of information and the purpose for which it was collected.

Account Information

Your account information is retained as long as your account remains active. If you delete your account, we will remove your personal information within a reasonable time, typically within 30 days, unless we are required to retain it longer for legal reasons.

Chat History and Content

Conversation data and content you submit are retained to provide continuity in your experience and improve our service. This information is kept as long as your account is active. Upon account deletion, chat history is permanently removed within a reasonable timeframe.

Billing Information

Basic billing records necessary for tax compliance and financial reporting are retained for the period required by law, typically 7 years in the United States. Full payment information is not stored by us but by our payment processors according to their retention policies.

Analytics and Technical Data

Aggregated, anonymized analytics data may be retained indefinitely for service improvement purposes. Individual technical logs and usage data are typically retained for 2 years or as required by law.

Legal Requirements

In some cases, we may be required to retain information longer than our standard retention periods due to legal obligations, ongoing investigations, or to resolve disputes. When legal requirements no longer apply, the information is securely deleted or anonymized.

Your Choices and Rights (US)

As a user in the United States, you have certain rights regarding your personal information. We are committed to honoring these rights, subject to verification of your identity and applicable legal exceptions.

Access Your Information

You have the right to request access to the personal information we have collected about you. This includes your account details, chat history, and other data associated with your account. We will provide this information in a readable format within a reasonable timeframe.

Correct Your Information

If you believe the information we have about you is inaccurate or incomplete, you have the right to request corrections. You can update most of your information directly through your account settings, or contact us to make changes.

Delete Your Information

You have the right to request deletion of your personal information, subject to certain exceptions. We will delete your data within a reasonable time after receiving your request, unless we are required to retain it for legal reasons or to complete transactions you have initiated.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format. This allows you to transfer your data to another service if you choose.

Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time. This may affect our ability to provide certain services.

Account Closure

You can close your account at any time through your account settings or by contacting support. Account closure will result in deletion of your personal information, subject to the retention periods described above.

Please note that these rights are subject to verification of your identity and may be limited by applicable law. Some information may be retained for legal compliance, fraud prevention, or to complete ongoing transactions.

Marketing Communications

We may send you marketing communications about our products, services, and promotions. These communications are designed to keep you informed about new features, special offers, and important updates.

Types of Communications

Service Updates: Important notifications about changes to our service, new features, or maintenance schedules that may affect your use of LadyDashAI.

Promotional Offers: Information about special promotions, discounts, or new subscription options that may be of interest to you.

Product News: Updates about new AI companions, features, or improvements to our platform.

Managing Your Preferences

You can control your marketing communication preferences through your account settings. You can opt out of promotional emails at any time by clicking the unsubscribe link in any marketing email or by adjusting your preferences in your account dashboard.

Even if you opt out of marketing communications, we will still send you important service-related notifications, such as billing information, security alerts, or changes to our terms and policies.

Age Restriction

LadyDashAI is designed for adults and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we discover that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

By using our service, you represent that you are at least 18 years old and have the legal capacity to enter into these terms. We reserve the right to verify age and restrict access if we have reason to believe a user is under 18.

International Visitors

LadyDashAI is primarily designed for users in the United States. While our service may be accessible from other countries, the privacy protections described in this policy are based on United States laws and regulations.

If you access our service from outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States. By using our service, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

International users should be aware that privacy laws in their jurisdiction may differ from those in the United States. We encourage you to review the privacy laws in your jurisdiction and contact us if you have specific concerns about international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you through appropriate means.

For significant changes that affect your rights or how we use your information, we will provide prominent notice, such as sending you an email notification or displaying a notice on our website. Minor changes, such as clarifications or updates to contact information, may be made without specific notice.

Your continued use of LadyDashAI after any changes to this Privacy Policy constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

The "Last updated" date at the top of this policy indicates when it was last revised. Previous versions of this policy will be archived and available upon request.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us. We are committed to addressing your privacy concerns promptly and thoroughly.

Contact Information

Email: privacy@ladydashai.com

Support: support@ladydashai.com

Address: LadyDashAI Privacy Team, 123 Innovation Drive, Tech City, CA 90210, United States

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent security concerns, we will respond as quickly as possible, often within 24 hours.

When contacting us about privacy matters, please provide sufficient information to allow us to verify your identity and understand your request. We may need to request additional information to process your inquiry appropriately.